PRIVACY POLICY
Protecting Your Privacy at Trained2Succeed CIC At Trained2Succeed CIC, based in Birmingham, UK, we are committed to protecting the privacy and personal data of everyone who interacts with our services. Whether you engage with us as a learner, performer, client, collaborator or audience member across our work in educational consultancy, performing arts, media and publishing, coaching, dance and film production, or occupational therapy, this privacy information explains how and why we collect data, how we keep it secure, and the rights you have over your information. What we collect and why We collect personal information that is necessary to deliver our services and support our programmes. This may include contact details, professional and educational background, booking and attendance records, health or accessibility information when relevant to participation, media materials you provide or consent to share, and payment or contract information. We process data to fulfil contracts, provide tailored support and training, meet legal obligations, and, where appropriate, on the basis of your consent or our legitimate interests in running and improving our services. How we use and share data Your data is used to communicate with you, manage bookings and enrolments, provide coaching and therapeutic support, produce and publish creative work where you have given permission, and evaluate and improve our programmes. We may share information with trusted suppliers or partners who help deliver services (for example, venue operators, production crew, digital platforms, or payment processors) under strict agreements that protect your privacy. We do not sell your personal data. Security and retention We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. We keep personal information only for as long as necessary for the purposes listed above, or to satisfy legal and accounting obligations. Where data retention periods are longer for archival, research, or legal reasons, we will apply suitable safeguards. Your rights You have rights under UK data protection law, including the right to access the personal information we hold about you, request correction of inaccuracies, request erasure or restriction of processing in certain circumstances, object to processing based on legitimate interests, and request data portability where applicable. If processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Cookies and online tracking When you use our website, we may use cookies and similar technologies to provide a better online experience, analyse site usage, and support functional features. You can manage cookie preferences through your browser or the cookie controls provided on our site. Contact and complaints If you have questions about our privacy practices, wish to exercise your rights, or want to make a complaint, please contact our Privacy Officer at Trained2Succeed CIC, Birmingham, or email info@trained2succeed.co.uk. If you remain dissatisfied after we have investigated your concern, you have the right to complain to the UK Information Commissioner’s Office (ICO). Local and sector-sensitive approach As a Birmingham-based Community Intrest Company working across arts, education, media and health-related services, we tailor our privacy practices to protect sensitive information (for example, health or safeguarding details) and to reflect the contexts in which we work, such as rehearsal spaces, online learning platforms, film sets, and clinical settings. tems If you would like a full copy of our privacy policy or a version in an accessible format, please contact us and we will provide it promptly.